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Get in Touch

How can we help you?

email

Have a question, concern or just want to say hi? Email as on info@yourbusiness.com and we’ll get back to you within 24-48 business hours.

location

Lash Academy123 Lash Lane Beauty District, LondonUnited Kingdom, W1A 1AA

call

Customer support number +44 1234 567890

Available from Monday till Friday 9am - 6pm

  • What experience level do I need to take the eyelash extension course?
    At YOURBUSINESS, we welcome all experience levels to our eyelash extension course. Whether you are a complete beginner with no prior experience in beauty treatments or a seasoned professional looking to expand your skill set, our course is designed to cater to your needs. We offer a comprehensive curriculum that starts with the basics of eyelash application techniques and progresses to more advanced methods, ensuring that every participant can master the skills at their own pace. Our experienced instructors provide hands-on training and personalized guidance to help you succeed in the eyelash extension industry.
  • What payment options are available for the lash course, and is a deposit required?
    At YOURBUSINESS, we offer flexible payment options for our lash courses to accommodate your needs. You can choose to pay via credit card, debit card, or PayPal. Additionally, we provide an installment plan option, allowing you to spread the cost over a series of payments for more manageable financial planning. Yes, a deposit is required to secure your spot in the course. The deposit amount is 20% of the total course fee and is non-refundable. This ensures your commitment and helps us manage our class sizes effectively.
  • Is a student kit provided with the course?
    Yes, we provide a comprehensive student kit with all our courses. Our student kit includes high-quality lash extensions, professional-grade adhesives, tweezers, application tools, and practice supplies to ensure that you have everything you need to successfully complete your training. The kit is designed to give you hands-on experience with the same tools and materials used by professionals, which will help you build confidence and skill in lash application. Additionally, the student kit supports our commitment to offering hands-on, practical training as part of our educational offerings at the lash shop.
  • Do I receive certification for the course?
    Yes, upon successful completion of our lash course you will receive a certification. This certification recognizes your achievement and signifies that you have acquired the necessary skills and knowledge to perform professional lash services. Our course is designed to provide you with comprehensive, hands-on training, ensuring you are well-prepared to excel in the beauty industry. Earning this certification can enhance your credibility and open up new opportunities in your career as a lash technician.
  • Licensing & Insurance Requirements
    Licensing and insurance requirements for lash artists can vary widely depending on your location. Different counties, states, and countries have specific regulations regarding beauty services, including lash extensions. Some regions require a formal license, certification, or specific training hours, while others may have fewer restrictions. It’s important to research and understand the regulations in your area to ensure you’re compliant with local laws. We recommend contacting your local licensing board or beauty regulatory body to confirm any necessary licenses or insurance before beginning your career.
  • Will I receive ongoing support after the course?
    Yes, we believe in providing comprehensive support to our student even after the completion of our courses. As a valued student, you will have access to ongoing support through various channels. We offer follow-up consultations, access to our exclusive online community, and regular updates on the latest industry trends and techniques. Our team is committed to ensuring you have the resources and assistance needed to succeed in your lash application and maintenance journey. Whether you need technical advice, product recommendations, or just some encouragement, we're here to help every step of the way.
  • Local Pickup
    Come say Hi! Right now we are online based only for shopping. However, we do offer local pick up. Simply place your order online and select local pick up at check out and a team member will be in touch to schedule your pick up window.
  • Order Processing Time
    Order Confirmation and Processing: Once you place an order, you will receive an order confirmation email. Our team will then begin processing your order, which typically takes 1-2 business days. Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
  • Delivery Estimates
    Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. The shipping rate depends on the size, weight, and destination of your order. Delivery Estimates: Delivery times vary based on the destination of your order. During sale periods, we are facing a high volume of orders and advise you to expect slight delays with dispatching orders. We always recommend purchasing your products in advance, with plenty of time before you run out!
  • Customs, Duties, and Taxes
    For international orders, customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
  • Return Policy
    If you wish to return any item for any reason, you are invited to first contact our Customer Care team. Please send an email to support@youremailhere.com to discuss any specifics and receive further instructions. You are welcome to return any unwanted and unused items in their original packaging within 14 days of receiving the item/s. Unwanted returned items can be refunded, or exchanged for an alternative item. In the unusual event that an item breaks or no longer works correctly within a warranty period, the 14 day deadline will be extended. Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Care team at the earliest opportunity, at a maximum of 5 days from receipt of the item. 📦 When returning parcels, please be advised that: The customer must contact the Customer Care team prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted. The customer is responsible for any and all return fees incurred when posting items back to YOUR COMPANY NAME. YOUR COMPANY NAME will not be liable for any loss or damage Incurred as a result of the use of any chosen shipping service. No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option.
  • Refunds
    Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used. Refunds will be processed only when the returned items have been received and checked by our Distribution Centre team, and may then take up to 10 business days to reach your account, depending on your bank. When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.
  • Exchange
    If you wish to exchange an item, the regular rules of the return policy apply. In the event that an exchange item costs less than the original, YOUR BUSINESS HERE will either refund the difference, or offer store credit for the difference. If an exchanged item costs more than the original item, YOUR BUSINESS HERE reserves the right to request this additional cost from the customer. This is taken on a case by case basis and is at the discretion of the YOUR BUSINESS HERE Team.
  • Replacement
    In the unusual event that an item breaks or no longer works correctly within a warranty period, please contact our Customer Care team who will be happy to assist you in rectifying the issue. In the event that an item that is to be replaced is no longer in stock, a reasonable alternative will be offered to the customer. For any questions, please contact our Customer Care team! 🫶🏼
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